At CMETB, we’re dedicated to providing exceptional support to ensure your experience is smooth, efficient, and enjoyable. Whether you have a question, need assistance, or require guidance, our team is here to help.

We will endeavour to maintain and improve the standard of our services and to keep errors to a minimum.  If you are not satisfied, you should let us know so that we can work to improve them. We welcome your feedback and will deal with your complaints in confidence.

Please contact us at info@cmetb.ie or 047 30888 and we will be happy to help.

Customer Charter

CMETB is committed to providing a professional, efficient and responsive service to all of our customers in accordance with the Principles of Quality Customer Service.

View our Customer Charter 

For other related documents, such as our Complaints and Appeals Procedure, please see the separate section further down this page.

Office of the Ombudsman

If you are unhappy with our response to a complaint/appeal then you can make a complaint to the Office of the Ombudsman.  The Ombudsman is fair, independent, and free to use.

The best way to contact the Ombudsman is by:

• Clicking on the ‘Make A Complaint’ link at www.ombudsman.ie
• Or writing to: Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773
• Or calling the Ombudsman on 01 639 5600 if you have any queries or if you need help making your complaint.

Please note that the Ombudsman cannot investigate complaints about academic judgement. For more information on academic judgment please review the Ombudsman’s factsheet on education services which is available on its website. You can also contact the Office of the Ombudsman.

Please note the Ombudsman process is not an appeal of a decision but an investigation of the administrative actions taken by our office in our interactions with you and in delivering the services we provide.